2015 Torchbearer Award for Excellence in Hospitality and Service

We’re excited to share that Intercontinental Hotels Group (IHG) has awarded the Crowne Plaza Hotel of Suffern Mahwah with the 2015 Torchbearer Award, its highest honor for quality and service, for the third year in a row! The Torchbearer Award is only awarded to the top system hotels, and we’re immensely proud of the Crown Plaza Hotel of Suffern staff for being recognized as a exceptional model of hospitality and service excellence. 
 
How Winners Are Determined
Factors that distinguish our hotel from its peers is determined on three core fundamentals: happy professional team members who demonstrate aggressive friendliness, a clean and functional property and completely satisfied guests.
The Torchbearer is IHG’s highest honor for quality and service and is awarded to the top Crowne Plaza hotels in North America superior in all operations over 12 consecutive months.
 
In addition, the Crowne Plaza Hotel of Suffern Mahwah has been awarded the RBA Green Council Award Winner for 2015.